A care home in Oxford has received a critical report from the watchdog following a recent inspection.

OSJCT Longlands on Balfour Road in Blackbird Leys was rated ‘requires improvement' - the second lowest rating possible- by the Care Quality Commission (CQC).

The Care Quality Commission is the independent regulator of health and social care in England.

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Concerns were raised about patients being at ‘risk of potential abuse’ and staff not having the ‘information required to support people safely.’

The inspectors were called in after they received reports of staff not understanding people’s needs.

The inspection was carried out on May 11 and the report was published on June 14.

The report stated: “People were at risk of potential abuse.

“When a person had an unexplained injury, the provider had not completed any investigations to identify the potential cause and to put mitigating factors in to reduce the risk of reoccurrence.

“Staff did not always have the information required to support people safely.

“Not all care plans and risk assessments held up to date, factual information.

“For example, we found conflicting information regarding how many staff were required to support people with specific tasks and missing information regarding how staff should support people with distressed behaviour.

“People were at increased risks from known health conditions.

“For example, three people with health conditions did not have all the necessary information recorded in their care plans or risk assessments regarding the signs and symptoms staff should be aware of, or the mitigating strategies required to mitigate the risks of epilepsy or diabetes.

“Staff had not received training epilepsy or diabetes.

“The registered manager updated all risk assessments and booked staff training after the inspection.”

OSJCT Longlands is managed by The Orders of St John Care Trust.

It is a residential care home providing accommodation and personal care to older people, some with dementia.

At the time of the inspection there were 45 people using the service.

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The inspectors also raised concerned that the management of medicines required improvement to ensure that people received their medicines as prescribed.

But people and relatives said that they felt safe at the care home and that they were supported by staff who were kind.

Relatives were positive about the support staff offered people.

The inspection on May 14 was carried out by one inspector and one assistant inspector and was unannounced.

Following the watchdog report, the care home has been asked to provide an action plan, detailing on how they will improve safety standards.

This will then be followed up on by the Care Quality Commission.